Frequently Asked Questions
Air Conditioning
- Does the Sims Engine Compressor Driven Air Conditioning system work on all Sims cabs?
- Does the Sims Engine Compressor Driven Air Conditioning system work on non Sims cabs?
- Does the Sims Engine Compressor Driven Air Conditioning system work with existing tractor vents?
- My wiper motor does not work or turn.
- My heater is not warming up, what's wrong?
- The heater does not blow heat, what's wrong?
- The heater is leaking, what's wrong?
- My wiper arm/blade doesn't fit
- What are the installation times for Sims Cabs?
- Velcro - How do I get PSA (Pressure Sensitive Adhesive) backed Velcro to stick to my tractor or cab surface?
- Will the Alpine Cab fit my tractor?
- How do I install my interior rear view mirror?
- How do I wire the pantograph wiper to my Sims cab?
- How long does it take to ship?
- What is the overall mounted height of the cab?
- What is the shipping weight of the cab?
Air Conditioning
- Does the Sims Engine Compressor Driven Air Conditioning system work on all Sims cabs?
No, the Sims Engine Compressor Driven air conditioning system requires a minimum of 30-35 HP and 35 Amps. Sufficient space must also exist to mount the compressor in the engine compartment.
Related Links: None - Does the Sims Engine Compressor Driven Air Conditioning system work on non Sims cabs?
Yes, the Sims Engine Compressor Driven air conditioning system will work on non Sims cabs, provided the physical and performance requirements are met. See the Product Flyer or A/C Service Manual for specific requirements.
Related Links: None - Does the Sims Engine Compressor Driven Air Conditioning system work with existing tractor vents?
No, the Sims Engine Compressor Driven air conditioning system utilizes its own ventilation system.
Related Links: None
Equipment Problems
- My wiper motor does not work or turn.
If your wiper motor does not work or turn test it with a battery charger before removing it from the cab. Check the ground connections, including the grounding of the cab to the chassis. This could save a lot of time rather than sending it back as a faulty part.
Related Links: None - My heater is not warming up, what's wrong?
The most common cause is forgetting to remove black rubber plugs from the heater core tubing. These are in place to prevent debris from entering the heater core during storage and transportation.
Another possible cause of this problem is an "air lock". Try to bleed the air out of the lines.
Another possible cause is a pinched hose. Trace all the hoses to ensure this is not occurring.
Another possible cause is that the hose splice is on the wrong side of the water pump. This problem dissipates once the thermostat has opened. Due to how the cooling system is configured on some engines, this problem can be easily remedied or not - refer to the standard heater hook-up diagram in the following link.
Lastly, ensure the engine has come up to temperature.
Related Links: Standard Heater Connection - The heater does not blow heat, what's wrong?
Make sure that the fan is attached to the motor, the wiring is proper, and the fuse is good (20 Amps). Proper wiring procedures include connecting the power to the "B" terminal of the switch, connecting the orange wire to the "H" terminal, and connecting the red wire to the "L" terminal (with the body grounded).
Related Links: None - The heater is leaking, what's wrong?
Check to ensure that all of the clamps and fittings are securely fastened. If leaking continues, the core may be damaged, which is covered by a one-year warranty.
Related Links: None - My wiper arm/blade doesn't fit
Many of the wiper arms are adjustable.
Related Links: Adjustable
Installation
- What are the installation times for Sims Cabs?
Sims cabs require varying times to install on different vehicles depending on the style of the cab, the installer's experience, and the amount of equipment that you have. Please refer to the following file for some installation times.
Related Links: Installation Times - Velcro - How do I get PSA (Pressure Sensitive Adhesive) backed Velcro to stick to my tractor or cab surface?
A) Clean painted metal surfaces with Mineral Spirits (Brand name product), or use a paint thinner - DO NOT USE GASOLINE. (Gasoline will leave an undesirable film on the surface.) Clean plastic surfaces with an acetone based cleaner
B) Surfaces must be at ROOM TEMPERATURE for at least 24 hours before applying the PSA backed Velcro.
C) Ensure the surface is dry.
Related Links: None - Will the Alpine Cab fit my tractor?
The Alpine cab will require some fitting to adapt this universal style enclosure to any given tractor. Please refer to the link below for more information on providing your tractor's dimensional data to us and determining the suitability of this enclosure for your application.
Related Links: Alpine Cab Measurement Instructions - How do I install my interior rear view mirror?
Locate the desired location in your cab (typically somewhere above the windshield in a convenient location that does not obstruct your forward view) and then drill two 3/8 in. holes 1-3/4 in. apart; using the supplied bracket as a template. The mirror kit comes complete with all the necessary installation hardware.
Related Links: None - How do I wire the pantograph wiper to my Sims cab?
See attached document (link below)
Related Links: Pantograph Wiring Diagram
Shipping
- How long does it take to ship?
It usually takes from two (2) to five (5) business days to ship one of our cabs to you, depending on your location.
Related Links: None - What is the overall mounted height of the cab?
The overall mounted height can vary greatly with different cabs and tractors.
Related Links: None - What is the shipping weight of the cab?
The weight of our cabs vary greatly. The shipping weight of most of our cabs can be found in our Sims Price List. Please click either of the following links to find out the weight of your Sims cab.
Related Links: None
Legal Docs
- Why do I need to supply my Tax ID?
US Customs and Border Control directive 3550-079A, states that the Ultimate Consignee (party in the United States, to whom product is sold) at the time of entry, for all imports over $2500, must be identified by his or her Social Security number (or an Internal Revenue Service employer identification number {Federal Tax ID} for businesses) .
Related Links: CBP Directive 3550-079A
Payment Info
- Where do I send payment?
Customers paying by check via regular mail, may remit payments to:
SIMS CAB DEPOT CORP.
PO BOX 340
200 Moulinette Rd.
Long Sault, ON CANADA
K0C 1P0
DO NOT SEND WIRE TRANSFERS TO THIS ADDRESS.
Customers paying by check via overnight courier, may remit payments to:
SIMS CAB DEPOT CORP.
200 Moulinette Rd.
Long Sault, ON CANADA
K0C 1P0
Related Links: None - Why does my credit card statement have a "Foreign Transaction Fee"?
Sims Cab Depot invoices U.S. customers in U.S. dollars (not Canadian dollars), through our U.S. dollar Merchant Account. Some U.S. credit card service companies charge their customers (you) a "Foreign Transaction Fee" when transacting business with a company residing outside the U.S.A. However, MOST U.S. credit card service companies DO NOT CHARGE this fee. This fee is not charged by Sims Cab Depot, nor our Credit Account Service provider. This fee is charged by YOUR CREDIT CARD COMPANY. Sims Cab Depot has no control over this fee.
Related Links: None
Customer Service
- What is our accessibility policy?
See the attached document below
Related Links: Accessible Customer Service Plan